Question 1

how do I schedule an appointment?

Accepted Answer

To schedule with a therapist/coach just fill out our contact form from the top menu. There you’ll be able to tell us more about yourself, why you’re seeking therapy, and if there’s a therapist you’d like to work with. Our billing specialist will contact you to verify your benefits and get back to you about linking you with one of our therapists. You can also call us at 929 234 1697 or email us at intakes@agapefamilytherapy.com.(mailto:intakes@agapefamilytherapy.com)

Question 2

do you accept insurance?

Accepted Answer

We do! We are in-network with Cigna/Evernorth, Empire Blue Cross Blue Shield, and Aetna. We’re also participating providers in Employee Assistance Programs. We work with Anthem EAP, Cigna EAP, and Aetna EAP. We are not in-network with any other EAPs or insurance providers at this time, but we do bill directly as out-of-network providers.

We are considered out-of-network (OON) providers by most insurance companies. Many insurance plans have out-of-network benefits that will typically reimburse between 50% to 80% of session costs after your deductible is met. Most Medicaid plans do not currently offer OON benefits. 
Prior to a consultation and session, our reception and billing team will verify your benefits, explain your out-of-network coverage and make sure that you understand your benefits and cost per session.
After sessions, our billing team can file your claims for you or can provide documentation and support for you to submit to your insurance.In all cases we session payments are made in full at the time of the session and insurance reimbursement for covered sessions will be sent directly to you.
For more information about your in and out-of-network coverage, please fill out our s(https://fs28.formsite.com/bcss/gstc-schedule/index.html)ecure scheduling form (https://fs28.formsite.com/bcss/gstc-schedule/index.html)where you will be able to upload your insurance card. Our receptionist will check your benefits and get back to you to figure out a payment plan. You can also call us at 929-234-1697 with any questions.
Our goal is to reduce financial barriers and make this process as easy and accessible as possible for you!

Question 3

how much do sessions cost?

Accepted Answer

Intake Assessment: $250
Individual session: $150
Group sessions: $50 per session
Couples session: $200
Family Session: $200
Life and Executive Coaching: $250 (no insurance coverage)

We accept credit cards, debit cards, and HSA cards.

Question 4

what if I can't afford your rate?

Accepted Answer

We have sliding scale scale options as well as scholarship partnerships to assist you financially. Reach out using the "contact" tab at the top for more info.

Question 5

what days are you available?

Accepted Answer

Each therapist/coach has their own availability and we are open 7 days a week between 9am and 9 pm. Please hit the "contact" tab on the top for questions about our current availability.

Question 6

where is your office located?

Accepted Answer

495 Flatbush Avenue, Suite C22
Brooklyn, NY 11225

Question 7

do you accept walk ins?

Accepted Answer

No, we don’t. We are by appointment only. To set up a complimentary phone consultation and appointment please schedule with us through our "contact" tab at the top.

Question 8

do you offer teletherapy services?

Accepted Answer

Yes!

Question 9

how long are sessions?

Accepted Answer

Consultation is 15 minutes. Sessions for individuals are 50 minutes and sessions for 2+ people are 60 minutes. Groups can be 60-90 minutes Sessions can be 75 or 90 minutes on a case-by-case basis.

Question 10

why do I need an intake session?

Accepted Answer

In order to best serve you, our intake coordinator will conduct an intake with you to best match you with our services and the most qualified clinician. In this session, we begin the process of getting to know your story and strengths and what brought you to AGAPE.

AGAPE is currently scheduling Intakes within 1 week for daytime appointments (both in person and virtually). Evenings and weekends are highly desired and more difficult to schedule given current client caseloads. Please communicate any daytime flexibility in your schedule to assist us in scheduling you.

Question 11

I'm an existing client and I need to reach my therapist. what do I do?

Accepted Answer

For existing clients needing to reach their therapist you can contact them directly or email agapefamilytherapy@gmail.com (mailto:agapefamilytherapy@gmail.com)to get in contact with them.

Question 12

what if I need to request short-term disability?

Accepted Answer

Any new clients seeking short-term disability will need to be admitted to AGAPE and receive services for a minimum of 4-6 consecutive sessions before any submission of documentation to your insurance or policyholder. Please note that there is an additional fee for completing these documents outside of your therapy. That fee will be discussed with you by the AGAPE administration.

Question 13

what is your cancellation policy?

Accepted Answer

Our cancellation policy requires 24-hour notice of cancellation. Cancellation with less than 24 hours’ notice requires payment in full. If you are unable to attend your session in person, we are available via phone or video. These methods can also be used as a plan for individuals with potential obstacles to attendance such as frequent travel, chronic health issues,  COVID related concerns, and more.

Question 14

what if I'm late?

Accepted Answer

We are by appointment only and we book our times based on our appointments. Your session time is your time and if you are late we will meet for the remaining time left in your appointment slot. Unfortunately, we are unable to extend the session time. If our clinicians are late to session the session is free.

Question 15

can I refer someone to AGAPE?

Accepted Answer

Please do! Our practice thrives on referrals from our clients! We're happy to know that you feel satisfied with your work with us to the extent that you want to refer to us! 
Please feel free to share our website, our contact page, Instagram, email, or phone number with anyone who you think would be a good fit or benefit from working with us.

Question 16

can I connect with AGAPE Family Therapy & Coaching on social media?

Accepted Answer

Yes! We have a Facebook, Instagram, and monthly email newsletter where you’ll receive updates on our offerings, therapists, groups, workshops, events, and our blogs!

Question 17

This is my first time in therapy. How do I know if therapy, or you as a therapist, is the right fit for me?

Accepted Answer

Part of therapy is building a relationship and it’s important that you feel comfortable and safe discussing the issues you most struggle with. Ensuring you and your therapist are a good fit takes intuition and dedicating time to build a relationship where you can make authentic progress.

Question 18

what can I expect in treatment?

Accepted Answer

In the first session, you and your therapist will discuss why you decided to go into treatment and begin discussing relevant current and historical information. Once in treatment, you will make connections to better understand your behavior and patterns, make changes and learn the tools to address new issues as they arise.

Question 19

how long do you suggest your members stay in therapy?

Accepted Answer

Every person is different and wants and needs a different amount of time and type of treatment. Progress and growth take time and effort, and it's hard to quantify that without having first spent time with you in session, better understanding you and your goals. Some people are in treatment for 3 months, 6 months, 1 year, 3 years, 5 years, 10 years, 20 years, or longer. Our goal is to help you learn how to manage and live your life in a way that feels fulfilling and sustainable, relate to therapy however feels best for you and your life, and for you to have agency over your own therapy.

Question 20

is your psychotherapy confidential?

Accepted Answer

The information discussed in the session is confidential and we will take every step to protect your information. It is unethical for us to disclose content about our work together, with a few exceptions listed below where we are required to break confidentiality:
1. There is a clear and imminent danger to yourself or another person
2. You disclose evidential information of abuse or neglect of a child, yourself, or older adult
3. You authorize us to disclose information by signing a HIPAA form (e.g., to another treatment provider or family member)
4. A court order
5. In a natural disaster